Smarter Fulfilment for eCommerce

FLOX connects easily with most major e-commerce, order and warehouse management systems. Our platform is designed to share order and fulfilment data between your systems and our logistics partners, helping everything stay in sync.

Integration is straightforward through standard APIs and connector tools, meaning your orders can flow directly to the right warehouse or courier partner without manual steps.

FLOX works with a wide network of UK and international carriers through our logistics partners. Depending on your location, product type and order volume, we can connect you to providers offering next-day, two-day and same-day delivery options.

Cut-off times vary by partner, but FLOX helps you identify the best-fit options for your service promise and customer expectations.

Integration is straightforward through standard APIs and connector tools, meaning your orders can flow directly to the right warehouse or courier partner without manual steps.

FLOX connects you with fulfilment and carrier partners who can manage returns, quality checks and restocking on your behalf. We help set up the right processes for your products—whether that’s simple parcel returns or more complex handling for perishables or high-value goods.

All returns data flows through FLOX’s platform, so you maintain visibility of volumes, reasons and costs across all partners.

FLOX tracks partner performance through standard SLAs such as on-time dispatch, delivery accuracy and order processing speed. We also measure customer experience metrics like delivery success and return rate.

These insights are available through your FLOX dashboard, giving you a clear view of performance across multiple providers in one place.

Because FLOX connects you to a wide network of logistics partners, scaling up is simple. When order volumes rise, we can help you access extra capacity quickly through trusted providers.

This flexibility helps you stay responsive during seasonal peaks, sales events or rapid growth without needing to commit to long-term contracts or infrastructure.

FLOX’s pricing is based on the services and partners you choose. There’s typically a connection or management fee for using the FLOX platform, plus the direct costs charged by the logistics or fulfilment providers you work with.

We’re transparent about all fees up front, so you have a clear understanding of total logistics costs before you commit.

FLOX doesn’t operate warehouses directly. Instead, we connect you with partners across the UK (and beyond) that match your fulfilment needs.

This means we can help you choose warehouse locations based on your customer base, delivery speed and budget—ensuring your stock is positioned for fast and cost-effective distribution.

FLOX uses secure, cloud-based systems to protect your data and ensure compliance with GDPR and UK data protection laws. All integrated partners are vetted for security and regulatory compliance.

We also prioritise sustainability by working with logistics providers that use energy-efficient facilities, consolidated transport networks and waste reduction practices wherever possible.

Most UK customers expect next-day delivery options, clear tracking and simple returns. Offering a mix of standard and express delivery, including options like Royal Mail, DPD or Evri, helps cover these expectations.

FLOX can help you compare carrier options and find the right mix of speed, cost and reliability for your product range.

Use packaging that’s right-sized, recyclable and durable enough for your products. Good packaging reduces shipping costs and the risk of damage, which in turn lowers return rates.

FLOX works with fulfilment partners who can review your packaging setup and recommend practical changes to balance protection, cost and sustainability.

Useful KPIs include on-time dispatch rate, delivery accuracy, return rate, order processing time and cost per order. Tracking these helps you identify issues early and improve customer satisfaction.

FLOX’s platform makes it easier to view these metrics across multiple carriers and warehouses in one place.

Returns can be complex, especially with multiple channels. FLOX helps you connect with partners that specialise in efficient returns handling, including restocking, refurbishment or recycling where appropriate.

Clear return labels, easy customer instructions and fast refund processes all help reduce cost and improve loyalty.

A flexible network is key. FLOX helps you connect with multiple fulfilment and carrier partners, so you can scale up quickly during busy periods.

Distributing stock across more than one location can reduce delivery times and prevent bottlenecks when order volumes spike.

Free or discounted shipping can drive conversion, but costs must still be managed carefully. FLOX can help you model carrier rates and service levels to balance price and performance.

Many brands build some shipping cost into their product price or offer free shipping over a threshold—it’s about finding what works best for your customers and margins.

Within the UK, you’ll need to comply with labelling, packaging and consumer protection rules. For international shipping, customs declarations and product-specific restrictions also apply.

FLOX helps you connect with logistics providers familiar with these regulations, so compliance is handled correctly as part of your fulfilment process.

Sustainability and resilience often go hand in hand. FLOX can connect you with providers who use carbon-efficient transport, recyclable packaging and renewable-powered facilities.

You can also build resilience by spreading inventory across multiple sites or carriers—so your operation can keep running smoothly if one route or provider faces disruption.