Question 1

How do FLOX's systems integrate with our e-commerce platform, OMS or WMS?

Accepted Answer

FLOX connects easily with most major e-commerce, order and warehouse management systems. Our platform is designed to share order and fulfilment data between your systems and our logistics partners, helping everything stay in sync. Integration is straightforward through standard APIs and connector tools, meaning your orders can flow directly to the right warehouse or courier partner without manual steps.

Question 2

What are FLOX's shipping capabilities, including carriers, cut-off times, next-day and same-day options?

Accepted Answer

FLOX works with a wide network of UK and international carriers through our logistics partners. Depending on your location, product type and order volume, we can connect you to providers offering next-day, two-day and same-day delivery options. Cut-off times vary by partner, but FLOX helps you identify the best-fit options for your service promise and customer expectations.

Question 3

How does FLOX handle returns and reverse logistics?

Accepted Answer

FLOX connects you with fulfilment and carrier partners who can manage returns, quality checks and restocking on your behalf. We help set up the right processes for your products, whether that's simple parcel returns or more complex handling for perishables or high-value goods. All returns data flows through FLOX's platform, so you maintain visibility of volumes, reasons and costs across all partners.

Question 4

What service-level agreements (SLAs) and key performance indicators (KPIs) does FLOX track?

Accepted Answer

FLOX tracks partner performance through standard SLAs such as on-time dispatch, delivery accuracy and order processing speed. We also measure customer experience metrics like delivery success and return rate. These insights are available through your FLOX dashboard, giving you a clear view of performance across multiple providers in one place.

Question 5

How does FLOX handle scaling and peak-season surges?

Accepted Answer

Because FLOX connects you to a wide network of logistics partners, scaling up is simple. When order volumes rise, we can help you access extra capacity quickly through trusted providers. This flexibility helps you stay responsive during seasonal peaks, sales events or rapid growth without needing to commit to long-term contracts or infrastructure.

Question 6

What is FLOX's pricing structure and what costs should we expect?

Accepted Answer

FLOX's pricing is based on the services and partners you choose. There's typically a connection or management fee for using the FLOX platform, plus the direct costs charged by the logistics or fulfilment providers you work with. We're transparent about all fees up front, so you have a clear understanding of total logistics costs before you commit.

Question 7

Where are FLOX's warehouses located and how does this impact delivery times and costs?

Accepted Answer

FLOX doesn't operate warehouses directly. Instead, we connect you with partners across the UK (and beyond) that match your fulfilment needs. This means we can help you choose warehouse locations based on your customer base, delivery speed and budget, ensuring your stock is positioned for fast and cost-effective distribution.

Question 8

What measures does FLOX have in place for data security, compliance and sustainability?

Accepted Answer

FLOX uses secure, cloud-based systems to protect your data and ensure compliance with GDPR and UK data protection laws. All integrated partners are vetted for security and regulatory compliance. We also prioritise sustainability by working with logistics providers that use energy-efficient facilities, consolidated transport networks and waste reduction practices wherever possible.

Question 9

Which shipping carriers and services should I offer to meet UK customer expectations?

Accepted Answer

Most UK customers expect next-day delivery options, clear tracking and simple returns. Offering a mix of standard and express delivery, including options like Royal Mail, DPD or Evri, helps cover these expectations. FLOX can help you compare carrier options and find the right mix of speed, cost and reliability for your product range.

Question 10

How do I optimise packaging and fulfilment to control costs and reduce damage or returns?

Accepted Answer

Use packaging that's right-sized, recyclable and durable enough for your products. Good packaging reduces shipping costs and the risk of damage, which in turn lowers return rates. FLOX works with fulfilment partners who can review your packaging setup and recommend practical changes to balance protection, cost and sustainability.

Fulfilment that keeps pace with your online orders

Turning eCommerce logistics into a better customer experience

Verified partners for the entire fulfilment cycle

SLA-matched logistics partners

Integration-ready 3PLs for your tech stack

Scalable capacity for peaks and campaigns

For online retailers and eCommerce brands

Scale up when orders surge

Deliver faster without losing control

Simplify returns and reverse logistics

Gain real-time visibility across channels

For 3PLs, warehouses and fleet operators

Attract high-value ecommerce clients

Keep utilisation steady year-round

Compete on service, not rate cards

Less time pitching, more time performing

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FAQs: eCommerce logistics

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